Deposit or Withdrawal Delayed?
Here is How to Fix It.
Don't panic. 99% of payment delays are caused by simple errors or network congestion. Here is the step-by-step checklist to get your money moving.
It is the most stressful feeling: you sent money via bKash, money left your account, but your gaming balance is still zero. Or you requested a withdrawal hours ago, and it is still "Processing".
Before you contact support and wait in a queue, check these common reasons. You can often solve the problem yourself instantly.
Deposit Not Showing?
Reason 1: Wrong Destination Number
Did you save the agent number from last week? Never do that. Agent numbers change daily. If you sent to an old number, the money is gone unless that agent is still active.
Reason 2: Wrong Transaction ID (TxID)
Did you type the TxID manually? It's easy to mistake 'O' for '0' or 'I' for '1'. Always Copy & Paste the TxID directly from your bKash/app to the website.
Reason 3: Network Delay
Sometimes bKash/Nagad/KBZPay servers are slow. If you received the SMS from them but the site hasn't updated, wait 10-15 minutes. It often processes automatically.
Withdrawal "Processing" for too long?
1. Turnover Not Met
Did you take a bonus? You cannot withdraw until you finish the wagering requirement. Check your "Bonus" page to see your progress.
2. Maintenance Hours
Banks and wallets (like Nagad) often have maintenance between 12:00 AM - 6:00 AM. Withdrawals requested during this time are queued until morning.
3. Name Mismatch
Does your Bigwin959 account name match your bKash name? If not, security will hold the payment to prevent theft. You must verify your ID.
4. Large Amount
Small withdrawals are automated. Very large withdrawals (e.g., 50,000+ BDT) require manual approval by a manager, which takes a few extra hours.
Payment FAQs
I sent money to a wrong agent number. Can I get it back?
Honestly? It is very difficult. Bigwin959 cannot control personal bKash wallets. You must call bKash support immediately and complain about "Wrong Send". The platform is not responsible if you send to an inactive number.
Do I need to verify my ID to withdraw small amounts?
Usually no. Small withdrawals (under 10,000 BDT) are automated. However, if our system flags suspicious activity (e.g., multiple accounts), we may ask for ID verification at any time.
My screenshot is blurry. Will you accept it?
No. We need to see the Transaction ID (TxID) and Time clearly. If you cannot provide a clear screenshot, check your app history and take a new one.
Still Stuck? Follow These Steps:
- 1
Prepare Your Proof
Take a screenshot of the payment SMS or app transaction success screen. Make sure the TxID and Time are visible.
- 2
Contact Live Chat
Click the chat icon on the website. This is faster than email.
- 3
Send Details Immediately
Don't just say "Help". Send:
User ID: [Your ID]
TxID: [Transaction ID]
Amount: [Amount]
Time: [Time]